In addition to being a writer, I'm also an editor. It's a side job that I dearly love and keeps me incredibly busy. As a result, I use your products all the time. I recently got a lovely new laptop. it came with Word 2010.
I'll admit, I was a little apprehensive. I don't really like change, and I'm particularly uncomfortable with technological change, but I have a massive amount of work to do, so I dove right in.
The first issue I had (besides not being able to find a damn thing and having simple functions turned into multi-step processes of doom) was suddenly being unable to highlight text with my track pad and right click button. I had to do it old school with the shift and arrow keys. It was time consuming and annoying, but I managed.
However, this morning's "glitch" pushed me over the edge. Yep. Microsoft, you made me cry. I woke up to work on the manuscript I'd spent 16 hours on yesterday, only to discover that 75 comments were missing. The line edits are still in there, but comments are gone, baby gone.
My husband has already spent several hours searching online and within the program trying to restore them, but no luck. This means I get to re-edit it. Again. I'd already lost stuff when I switched from 2007 to 2010. I'm enraged. I don't have time for this shit. I'm switching back to 2007 as soon as humanly possible. Oh yeah, 2010's Help Menu blows.
So, thanks Microsoft for making my job infinitely more complicated than necessary. Perhaps next time you release a product, you may want to consider testing it a might more thoroughly.